Shipping Policy

2.0 Shipping Policy

What It Is

We know you can’t afford to wait around for a late package. That’s why we’ve introduced our 2.0 Guarantee: pay an extra 2.5% of your order total, and we promise your package will arrive within two business days—or you get a full refund and keep the product anyway. Yes, really.

 

Why We’re Doing This

Our old shipping method (USPS) had a 5% loss rate, which was just too high for something this important. Now we’ve teamed up with a third-party insurance company to make sure you get your order fast. In short, 2.0 means we put our money where our mouth is to deliver your order on time.

 

 

FEDEX 2nd-Day Air (Mon-Fri)

Price

Orders Under $120

$7.50

Orders $120+

Free

NOTE: We do NOT ship to P.O. Boxes.

Friendly
Support

Free Shipping
over $120

FedEx 2nd-Day Air

Money-back

guarantee

2.0 SHIPPING GUARANTEE: “ON TIME OR IT’S FREE”

Title

HOW SHIPPING WORKS

Same-Day Shipping Deadline

Any order placed before 11:00 AM PST (Monday through Friday) heads out the door that very day. If you place an order after 11:00 AM, we’ll ship it on the next business day. The two-day countdown officially starts once your package ships, not when you click “Place Order.”

 

Weekend Realities

FedEx does not deliver on weekends. That means if you order late Friday, your package won’t leave until Monday, and the two-day window begins on Monday; we’re at the mercy of FedEx’s schedule.

 

Domestic Shipping Only

Right now, we do not ship internationally. If you’re in the United States, you’re good to go—as long as your state or county allows kratom.

 

No P.O. Boxes

FedEx refuses to deliver to P.O. Boxes, so we can’t ship there. Double-check your address before checking out, because we can’t process refunds or reshipments for orders that list a P.O. Box.

 

Delayed or Lost Packages

If your package is delayed or lost: Submit a late package claim here.  If unresolved, reach out to using our site widget on the lower right corner part of our website. Or contact us at support@7ohblack.com, and we will assist with filing a claim.

 

NOTE: WE DO NOT SHIP TO PO BOXES

Restricted Jurisdictions

Kratom is a no-go in some places, so we can’t ship orders to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), San Diego (CA), or Union County (MS). If your shipping address is in these areas, your order will be canceled.