Same-Day Shipping Deadline
Any order placed before 11:00 AM PST (Monday through Friday) heads out the door that very day. If you place an order after 11:00 AM, we’ll ship it on the next business day. The two-day countdown officially starts once your package ships, not when you click “Place Order.”
Weekend Realities
FedEx does not deliver on weekends. That means if you order late Friday, your package won’t leave until Monday, and the two-day window begins on Monday; we’re at the mercy of FedEx’s schedule.
Domestic Shipping Only
Right now, we do not ship internationally. If you’re in the United States, you’re good to go—as long as your state or county allows kratom.
No P.O. Boxes
FedEx refuses to deliver to P.O. Boxes, so we can’t ship there. Double-check your address before checking out, because we can’t process refunds or reshipments for orders that list a P.O. Box.
Delayed or Lost Packages
If your package is delayed or lost: Submit a late package claim here. If unresolved, reach out to using our site widget on the lower right corner part of our website. Or contact us at support@7ohblack.com, and we will assist with filing a claim.