2-Day Guarantee was an experiment we rolled out during the beta stage of 2.0, and we have learned a lot since - for one, the program was not sustainable - due to weather and other unforeseen circumstances, a window of time cannot actually be insured. We appreciate your understanding.

Shipping & Delivery Policy

At 7ohBlack, we understand that fast and reliable delivery is crucial.

Shipping Process

1. Order Placement: Ensure your shipping address is correct before checkout.

2. Processing: Orders placed by 1:45 PM PDT will ship the same business day (Monday-Friday).

3. Tracking: A tracking number will be sent via email once your order is shipped.

4. Delivery: Expect your package within two (2) business days from the shipping date.

Important Information 

• Business Days: Monday through Friday (excluding weekends and holidays).

• Domestic Orders Only: We do not ship internationally.

• Order Adjustments: At this time, order adjustments are not available. Please ensure all order details are correct before placing your order.

• Restricted Jurisdictions: We do not ship to locations where Kratom is banned.

• Damaged during shipping: Please see our return policy on how to proceed.

Shipping Rates & Free Shipping

• Orders over $120: Qualify for free shipping.

• Orders under $120: Standard shipping rate of $10.

Privacy & Discreet Shipping

We prioritize your privacy with discreet packaging:

• Packages are unmarked with no branding or product details.

For questions or special requests, contact us at support@7ohblack.com.